Shipping & Returns

Shipping & Returns Policy

Effective Date: 01/01/2025

Thank you for shopping at J-One Enterprise. As a committed provider of culturally inspired and faith-based apparel, we aim to ensure satisfaction with every order. This policy outlines the procedures and guidelines governing shipping and returns, adapted to our operations on Wix and with Printify as our fulfillment service.

Shipping Policy

1. Order Processing:

• Orders are typically processed within 2-5 business days. Product production may vary slightly based on product type and demand.

2. Shipping Rates and Delivery Estimates:

• Shipping charges for your order will be calculated and displayed at checkout.

• For domestic orders, expect delivery within 5-10 business days after processing. International delivery times vary but typically take 15-30 business days.

• Expedited shipping options are available at an additional cost.

3. International Shipping:

• We offer international shipping; however, J-One Enterprise is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

4. Shipment Confirmation and Order Tracking:

• You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

5. Damages:

• J-One Enterprise is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

1. Return Eligibility:

• We accept returns within 30 days of the receipt of your shipment. Items returned must be in their original condition; unworn, unwashed, and with all tags attached.

2. Non-Returnable Items:

• Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

3. Return Process:

• To initiate a return, visit our website and fill out the online return form providing your order number and the reason for return. Alternatively, you can contact our customer support at [Your Contact Information].

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds:

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

5. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@j1enterprise.store and send your item to: [Your Return Address].

Contact Us

For more information about our Shipping and Returns Policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@j-enterprise.store